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EasyPractice Support

We’re here to support you and whether you're a beginner or an expert, we’ve created a bunch of articles to guide you on your way. If you can’t find what you’re looking for, contact our support team.

Contact our support team

Popular explainer videos

We create videos for the most asked questions and new features.

Insert your online booking form on your website

Link directly to your online booking form

Video Meetings App

Frequently Asked Questions

Your questions, answered.

General

How can I get help?

Short answer: support@easypractice.net. We want to have the best customer service on the market, and so we have a team waiting to answer your questions every single day of the year. We strive to answer all emails within 24 hours, but sometimes you'll experience even shorter answer times.

What is the pricing of EasyPractice?

The basic monthly price is £21, which includes 500 yearly client appointments. With our flexible monthly plan you can unsubscribe any time you want without commitment, or you can get our yearly plan and save some money!

But aren't you just robots answering my emails?

No way, and let us tell you why! At EasyPractice we believe in genuine, human connection and that's why we have a small team of real life people standing by to answer any and all questions you may have, and maybe even make you smile a little along the way ;-)

Your Online Booking page

What does my Online Booking look like?

You can go to "Settings"->"Online Booking" and then press "View Online Booking". Here you can see what your online booking page looks like to your clients.

I created a service but it is not visible in my Online Booking! What do I do?

First you need to go to "Services" and access the service in question. Make sure the service is marked as "Visible in Online Booking". Then go to "Settings"->"Online Booking" and make sure that the calendar, in which the service can be booked, is also available for online booking. Refresh your booking site and look again.

Can I customise my booking page?

You bet you can! We have an array of possibilities in terms of customising your page. You can add a description, different headings, and even a logo!

Can I insert my Online Booking page into my website?

Indeed you can, and it's super simple! If you're looking for help, we've made a guide that you can follow on our blog, and you'll be ready to go in no time.

Making your business GDPR compliant

How do you store my client data?

Your client data is encrypted and stored safely on servers in the EU (specifically in Denmark, which you may know for being one of the least corrupt countries in the world). So don't worry, we've got your back!

How can I message my clients in a way that's GDPR compliant?

You can use our Secure Messages app. Here all messages are encrypted, and your client can log on to their very own client page to message you.

Can I do more to secure my account?

If you want to go the extra mile to ensure the safety of your client information, you can activate our app 'Two-Factor Authentication', which'll add an extra step of security to your login procedure to make sure that no one but you will be able to access your account.

Making your business digital

Do you offer a way for me to have sessions via video?

Yes we do! With our Video meetings app, you can easily set up video meetings with your clients.

Does the system make it possible for me to do consultations via text?

Sure thing! With our Secure Messages app you can text back and forth with your clients on their personal client page. And did we mention all messages are encrypted?

How to contact us?

Our support team is second to none and always on hand to help you out. Our support has been rated 5 out of 5 from our users. We want to keep support easy, fast and cheap, so we run all our support through email which means there’s no new system for you to get your head around, you can simply open up your own email and contact us at support@easypractice.net and someone in our team will get back to you as soon as possible.

Email us at support@easypractice.net