Does my online scheduling software offer support?

Most online booking platforms offer support. EasyPractice offers seven days of email support and in most cases will respond the same day or the next day within 24 hours including weekends.

EasyPractice Support

We’re here to support you and whether you're a beginner or an expert, we’ve created a bunch of articles to guide you on your way. If you can’t find what you’re looking for, contact our support team.

Contact our support team

Getting started

Guides for taking your first steps in the EasyPractice system

Getting started with EasyPractice

We’ve created a brief walkthrough of each section. This will help you understand the many features of EasyPractice

Getting started with online booking and getting your first client booking.

EasyPractice is 100% GDPR compliant

We’ve created a guide that talks you through the aspects of GDPR and what you need to do to stay compliant.

Read our GDPR guide

Important support posts

Our support posts that have provided the most value to our users

A simple way to customise the time range displayed in your calendar

This post is the result of an email correspondence with an EasyPractice client through Customer Service about our Calendar function. Thank you so…

Option to have individual calendars for multiple practitioners

Add calendars with separate opening hours

We’ve found out that many therapists and practitioners need more than one calendar in order to manage their daily routines….

Overview of multiple Calendars for company arrangement

Calendar for company arrangement

Hello there! When you have an arrangement with a company to offer your practice to their employees, it might come…

Frequently Asked Questions

Your questions, answered.

General

How can I get help?

Short answer: [email protected]. We want to have the best customer service on the market, and so we have a team waiting to answer your questions every single day of the year. We strive to answer all emails within 24 hours, but sometimes you'll experience even shorter answer times.

What is the pricing of EasyPractice?

The basic monthly price is £21, which includes 500 yearly client appointments. With our flexible monthly plan you can unsubscribe any time you want without commitment, or you can get our yearly plan and save some money!

But aren't you just robots answering my emails?

No way, and let us tell you why! At EasyPractice we believe in genuine, human connection and that's why we have a small team of real life people standing by to answer any and all questions you may have, and maybe even make you smile a little along the way ;-)

Your Online Booking page

What does my Online Booking look like?

You can go to "Settings"->"Online Booking" and then press "View Online Booking". Here you can see what your online booking page looks like to your clients.

I created a service but it is not visible in my Online Booking! What do I do?

First you need to go to "Services" and access the service in question. Make sure the service is marked as "Visible in Online Booking". Then go to "Settings"->"Online Booking" and make sure that the calendar, in which the service can be booked, is also available for online booking. Refresh your booking site and look again.

Can I customise my booking page?

You bet you can! We have an array of possibilities in terms of customising your page. You can add a description, different headings, and even a logo!

Can I insert my Online Booking page into my website?

Indeed you can, and it's super simple! If you're looking for help, we've made a guide that you can follow on our blog, and you'll be ready to go in no time.

Making your business GDPR compliant

How do you store my client data?

Your client data is encrypted and stored safely on servers in the EU (specifically in Denmark, which you may know for being one of the least corrupt countries in the world). So don't worry, we've got your back!

How can I message my clients in a way that's GDPR compliant?

You can use our Secure Messages app. Here all messages are encrypted, and your client can log on to their very own client page to message you.

Can I do more to secure my account?

If you want to go the extra mile to ensure the safety of your client information, you can activate our app 'Two-Factor Authentication', which'll add an extra step of security to your login procedure to make sure that no one but you will be able to access your account.

Making your business digital

Do you offer a way for me to have sessions via video?

Yes we do! With our Video meetings app, you can easily set up video meetings with your clients.

Does the system make it possible for me to do consultations via text?

Sure thing! With our Secure Messages app you can text back and forth with your clients on their personal client page. And did we mention all messages are encrypted?

How to contact us?

Our support team is second to none and always on hand to help you out. Our support has been rated 5 out of 5 from our users. We want to keep support easy, fast and cheap, so we run all our support through email which means there’s no new system for you to get your head around, you can simply open up your own email and contact us at [email protected] and someone in our team will get back to you as soon as possible.

Email us at [email protected]

Oliver, head of customer support, in a suit

A message from our support team leader

We’re here to support you

My name is Oliver and I’m head of Customer Service here at EasyPractice. That means it falls under my responsibility that me and my team are ready to assist you if you have any questions or challenges you need help with. Our team consists of members around the world ready to help. Once we've received your email we will get back to you with a real, human response as soon as possible. That’s usually within a couple of hours. If you need any help please reach out to us on [email protected]. We look forward to chat with you!

Kind regards,
Oliver