Which ‘booking flow’ will you choose?

2 minute read
Image of a desert a signpost in two direction

Your ‘booking flow’ refers to the order in which your clients select options in your online booking. Since the recent update from our development team here at EasyPractice, there are now three different booking flows for you to choose from.

You can now choose whether to have the calendar, service & calendar or service & date first in your booking flow.

When you go to Settings -> Online Booking -> Appearance, you can select which of the three options you want to use for your online booking. This is what your clients will see and will shape their booking experience when they come to your website or booking form.

Overview of booking flow and selection of the three options you want to be used for online booking.

Here is an explanation of the differences between the three options, just so you’re sure:

1. Where -> Service -> Date

This is the best option for your online booking if your clients usually book according to which practitioner or employee they want or if your practice is across several locations. If you have specialised practitioners or employees who work across different cities, this is the option we recommend as it is important that your clients know where they are booking.

2. Service -> Date -> Where

This option allows your clients to choose a service and then the time and date that they want to book. They are then presented with the available slots in all of your calendars.

If the therapist and location does not matter so much to your clients, this is the option for your business since they will just be assigned a place and practitioner accordingly.

3. Service -> Where -> Date

If it is not so important where your clients book or you do not have multiple calendars, it may be better for your clients to choose the service first. In this option, they then choose where and with which practitioner before they select the date and time of their appointment.

Now you are ready to make the choice and ensure that your online booking suits your business in the best way. 👏

Any questions or comments, just let us know at [email protected]

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